Terms of Service

BoutiqueAI provides software tools for boutiques and similar businesses to manage operations, customer records, sales insights, product catalogs, and WhatsApp-based communication workflows. You are responsible for providing accurate account information, maintaining the confidentiality of your login credentials, and ensuring that only authorized users access your account. You are also responsible for all activities that occur under your account.

You agree to use the Services only in compliance with applicable laws, regulations, platform policies, and these Terms. You must not use the Services to send unlawful, misleading, fraudulent, abusive, harassing, defamatory, obscene, infringing, or unauthorized communications.

If you use BoutiqueAI to send messages through WhatsApp or other channels, you are solely responsible for obtaining and maintaining all necessary customer opt-ins, permissions, and consents required by law and by applicable platform rules, including Meta and WhatsApp policies. You must not upload or use customer data unless you have a lawful basis to do so.

You retain ownership of the business data, content, customer records, product information, campaign inputs, and other materials you submit to the Services ("User Data"). By using the Services, you grant BoutiqueAI a limited, non-exclusive right to host, process, transmit, analyze, and use User Data as necessary to operate, secure, support, improve, and provide the Services.

You represent and warrant that you have all rights necessary to provide User Data to us and that our use of such data as permitted by these Terms will not violate any law or third-party rights.

Certain features of the Services may depend on third-party platforms, partners, or providers, including Meta, WhatsApp, cloud hosting, payment processors, and messaging partners such as Gupshup. BoutiqueAI is not responsible for downtime, policy changes, service failures, approval delays, pricing changes, account suspensions, verification requirements, template rejections, or other actions taken by third-party providers.

Access to certain features, including WhatsApp onboarding and messaging, may be subject to approval, review, compliance checks, billing setup, or technical eligibility determined by those third parties.

BoutiqueAI may offer paid plans, prepaid wallet systems, or internal usage-based pricing. Unless otherwise stated, all fees paid to BoutiqueAI are non-refundable except where required by law. You are responsible for all applicable taxes, duties, levies, and charges associated with your use of the Services.

For subscriptions purchased through the Apple App Store (In-App Purchases), payment will be charged to your Apple ID account at confirmation of purchase. Subscriptions automatically renew unless auto-renew is turned off at least 24 hours before the end of the current period. You can manage and cancel your subscription at any time in your Apple Account Settings. All billing, renewals, cancellations, and refunds for App Store purchases are processed directly by Apple in accordance with Apple's Terms and Conditions.

We may revise pricing, usage rules, credits, or commercial packaging at any time upon reasonable notice. Internal pricing charged by BoutiqueAI may differ from the underlying charges imposed by third-party providers.

You agree not to copy, modify, reverse engineer, decompile, resell, sublicense, distribute, or exploit the Services except as expressly permitted by us in writing. All rights, title, and interest in and to the Services, including software, workflows, branding, interfaces, and related intellectual property, remain the exclusive property of BoutiqueAI and its licensors. These Terms do not grant you any ownership rights in the Services.

We may suspend, restrict, or terminate your access to the Services at any time if we believe you have violated these Terms, created risk for us or others, failed to pay applicable fees, or used the Services in a manner that is unlawful, abusive, or non-compliant with platform policies. We may also modify or discontinue any part of the Services at any time, with or without notice, to the extent permitted by law.

The Services are provided on an "as is" and "as available" basis. To the maximum extent permitted by law, BoutiqueAI disclaims all warranties, whether express, implied, statutory, or otherwise, including warranties of merchantability, fitness for a particular purpose, title, non-infringement, uninterrupted availability, and error-free operation.

We do not guarantee that the Services will always be secure, available, accurate, or suitable for your specific business needs.

To the maximum extent permitted by law, BoutiqueAI and its directors, officers, employees, affiliates, contractors, licensors, and partners shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, goodwill, business opportunities, data, or business interruption arising out of or related to your use of the Services.

Our aggregate liability for any claim relating to the Services shall not exceed the amount paid by you to BoutiqueAI in the three months preceding the event giving rise to the claim, or INR 10,000, whichever is higher.

You agree to defend, indemnify, and hold harmless BoutiqueAI and its affiliates, personnel, and partners from and against any claims, liabilities, damages, losses, costs, and expenses arising out of or related to your User Data, your use of the Services, your communications with customers, your violation of these Terms, or your violation of any law or third-party rights.

We may update these Terms from time to time. When we do, we will revise the Effective Date above. Your continued use of the Services after updated Terms become effective constitutes your acceptance of the revised Terms.